Terms and Conditions

Bolamì Srl with headquarters at via F. Roncati 9, 40134 Bologna, VAT number 03695201206, sells and exclusively the Final Consumer (the Purchaser) purchases with an Online Sales Contract the Products selected and ordered by the Purchaser from those listed on the Website and currently available.

The Purchaser declares and guarantees that the purchase of products on the Company’s Website is not carried out in the course of their professional activity and is also intended for strictly personal use.

All orders that, at the Company’s sole discretion, do not constitute a retail sale, and in general, any order deemed fraudulent, will be considered null and void.

This Contract, available on the Website, must be carefully examined by the Purchaser before completing the purchase procedure for Products through the Website itself.

The Purchaser declares to have full capacity to act and enter into the Contract for the purchase of Products on the Website based on this Online Sales Contract. The Company cannot in any case be required to verify the capacity to act of visitors and Purchasers of the Company’s Website. In the event that a person without the necessary capacity to act (for example a minor) places an Order on the Company’s Website, without prejudice to the responsibility of their parents or legal guardians for such Order and the related payment, the Company may refuse to accept the order.

1. Subject of the contract

1.1 With this Contract, respectively, the Company sells and the Purchaser purchases remotely, through electronic tools made available by the Company, the Products indicated and offered for sale on the Website www.bolami.com

1.2 This Contract aims to define the rights and obligations of the Parties in relation to the sale of products by the Company to the Purchaser. Such rights and obligations apply without any limitation to all sales made through the Website.

1.3 The Products for sale through the Website are illustrated on the web page www.bolami.com, as described in the related information sheets; however, the image accompanying each Product may not be perfectly representative, therefore differing in color, dimensions and finishing details.

1.4 The Company reserves the right to modify this Contract at any time, however, any sale concluded prior to the variation of the Contract itself, incorporates every condition regulated by the Contract prior to any modification, including prices and/or specific promotions.

2. Contract Formation

2.1 The Contract between the Parties is concluded exclusively through the Company’s Website, by the Purchaser’s access to the address www.bolami.com where, following the indicated procedures, the Purchaser will formalize the purchase proposal for the Products referred to in points 1.1 and 1.3.

3. Purchaser’s Obligations

3.1 The Purchaser undertakes to pay the price of the purchased Products and any additional expenses, by way of example and not exhaustively shipping costs, within the times and methods indicated by the Online Sales Contract.

3.2 The Purchaser undertakes, once the online purchase procedure is completed, to print and/or store these general conditions, which they will have already viewed and accepted as a mandatory step in the purchase, as well as to print the specifications of the product being purchased, in order to fully satisfy the condition referred to in articles 52 and 53 of Legislative Decree. 206/05.

3.3 The purchaser is strictly prohibited from entering false and/or invented and/or fictitious personal data and e-mail addresses in the registration procedure necessary to activate, in their regard, the process for the execution of this Contract. The data must be exclusively their own real personal data and not those of third parties.

4. Contract Conclusion and Effectiveness

4.1 The Contract is concluded through the exact completion of the request form and consent to purchase expressed through the adhesion sent online, or with the completion of the form attached to the online electronic catalog at the address www.bolami.com > cart > check out and the subsequent sending of the form itself, always after viewing a web page summarizing the order which shows the details of the Purchaser and the order, the price of the purchased Product, any shipping costs and the methods and terms of payment, the address where the goods will be delivered, the existence of the right of withdrawal and a copy of this Contract.

4.2 When the Company receives the order from the Purchaser, it sends a confirmation e-mail summarizing the order which will briefly report the purchase conditions.

4.3 The contract stipulated between the Company and the Purchaser must be understood as concluded with the acceptance, even if only partial, of the order by the Company. Such acceptance is considered tacit, unless otherwise communicated in any way to the Purchaser.

4.4 The ownership of the Products will remain with the Company until the entire consideration for the order, including shipping costs, taxes and any additional expenses (where provided), is fully paid by the Purchaser and recorded by Bolamì.

4.5 By placing an order, the Purchaser declares to have reviewed all the indications provided to them during the purchase procedure, and to fully accept the Contract.

4.6 The Contract is not considered perfected and effective between the Parties in the absence of what is indicated in the previous point.

5. Prices

5.1 The prices of Products offered for sale on the Website are applicable in the context of distance selling and may be different from retail sale prices or in any case from the average market prices applied to certain products.

5.2 All sale prices of products displayed and indicated on the Website are expressed in Euros and constitute an offer to the public pursuant to art. 1336 of the Civil Code.

5.3 The sale prices, referred to in the previous point, are inclusive of VAT.

5.4 Shipping costs and any additional charges (where provided) when borne by the Purchaser will be indicated and calculated in the purchase procedure before the order is sent by the Purchaser.

5.5 The Company may modify the sale prices of Products, shipping costs and any additional costs at any time and without notice. It is understood that each order received before the price change will retain the related amounts with the previous prices.

6. Payment

6.1 Any payment by the Purchaser may only be made by means of one of the indicated methods:

• Bank Transfer: you will find all the necessary information during the payment phase. In this case, it is mandatory to enter the order number in the transfer reference. The shipment of goods will only take place upon actual receipt of payment at the bank. Credit Card: Visa, MasterCard and American Express.
• PayPal.

6.2 Regarding the payment method through credit card, by completing the appropriate space on the Website, the Purchaser authorizes the Company to use their credit card and to charge the amount of the expense incurred, including taxes and transport costs.

6.3 All orders must be paid in Euros.

6.4 The Company will send the fiscal receipt attached to the shipment of the purchased Products.

6.5 The issuance of the fiscal document will be carried out based on the indications provided by the Purchaser at the time of order. No variation will be possible after the issuance of the fiscal document itself.

6.6 The Purchaser undertakes to carefully verify the data entered at the time of order, as these will be used for accounting records.

6.7 Any refund to the Purchaser will be credited through the payment method chosen during purchase.

7. Product Availability

7.1 Products for sale on the Website are available for the entire time they are published and within the limits of warehouse stock.

7.2 The Company ensures, through the electronic system, the processing and fulfillment of orders received in the shortest possible time, compatible with the workload of the Company’s staff and warehouse availability.

7.3 In the event that, after sending the Order by the Purchaser, a total or partial unavailability of the product occurs, the Purchaser will be immediately informed, with the most suitable means chosen by the Company, of the unavailability of the Product and the total or partial cancellation of the Order.

7.3.1 In case of total Order cancellation:

7.3.1.1 The Purchaser will be informed of the total cancellation of the Order.

7.3.1.2 The Company will proceed with the total reversal of the amounts paid by the Purchaser regarding the cancelled order. Alternatively, the Purchaser may either wait for the restocking of the Product within a term that will be communicated by the Company or accept a voucher for the purchase of another product of equal value.

7.3.2 In case of partial Order cancellation:

7.3.2.1 The Purchaser’s Order will be partially confirmed with charges only for available products according to what is indicated in the Order Confirmation e-mail.

7.3.2.2 The Purchaser will be informed of the partial cancellation of the Order.

7.3.2.3 Available products will be delivered to the Purchaser.

8. Goods Delivery

8.1 The purchased products will be delivered to the address indicated by the Customer in the Order within 5 working days from acceptance of the Order, at the cost specifically indicated on the Site before sending the Order. Bolamì Srl reserves the right to accept or not deliveries requested outside Italian or European borders. In any case, for deliveries to be made outside Italian borders, shipping costs and delivery times may vary.

8.2 Regarding deliveries requested in countries not belonging to the European Union, any customs import duties will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to verify costs and any import limits.

8.3 The indicated delivery times are not to be considered binding and a delay compared to them, as well as any delivery made with subsequent fractional shipments do not entitle the Customer to refuse the delivery itself and to request compensation or indemnities.

8.4 At the time of product delivery, the Customer is required to check:

• that the number of packages being delivered corresponds to what is indicated in the transport document.
• that the packaging is intact, not damaged, nor wet or otherwise altered, including in the closing materials (adhesive tape or metal straps).

Any damage to the packaging and/or product or the lack of correspondence in the number of packages or indications, must be detected within 3 days of receipt, by placing a specific indication (“damaged goods”, “accept with reservation for inspection”, “intact package accept with reservation”) on the product delivery document to be returned to the courier.

The complaint must immediately be reported to the delivery person and communicated to our e-mail address ordini@bolami.com and to the courier’s office in the relevant area.

8.5 The Products ordered by the Purchaser under this Contract will be delivered to the address indicated by the Purchaser as the delivery address on the Order.

8.6 The Purchaser may withdraw an order by communicating their intention to the Company before shipment has occurred.

9. Liability Limitations

9.1 The Company assumes no responsibility for service disruptions attributable to fortuitous events or force majeure, in the event it fails to execute the order within the times provided by the contract.

9.2 The Company cannot be held responsible towards the Purchaser, except in cases of willful misconduct or gross negligence, for service disruptions or malfunctions connected to the use of the internet network beyond its own control.

9.3 The Company will also not be responsible for damages, losses and costs suffered by the Purchaser following non-execution of the contract for causes not attributable to it, with the Purchaser having the right only to the full refund of the price paid and any additional charges incurred.

9.4 The Company assumes no responsibility for any fraudulent and illegal use that may be made by third parties of credit cards, checks and other means of payment, at the time of payment for purchased Products, provided it demonstrates having adopted all possible precautions based on the best science and experience of the moment and based on ordinary diligence.

9.5 In no case may the Purchaser be held responsible for delays or problems in payment when they demonstrate having made the payment itself within the times and methods indicated by the Company.

10. Right of Withdrawal

10.1 The Purchaser has in any case the right to withdraw from the stipulated Contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) days, starting from the day of receipt of the purchased goods. If the order consists of multiple products that are delivered separately, the aforementioned term will run from the day on which the Purchaser or a third party, other than the carrier and designated by the user, acquires physical possession of the last product.

10.2 In case the Purchaser decides to exercise the right of withdrawal, they must communicate this to the Company via e-mail at the address ordini@bolami.com

10.3 In any case, to be entitled to a full refund of the price paid, the Products must be returned intact, in normal state of conservation, including boxes, bags, and packaging of any kind, with the sole exception of the shipping package of the returned order and within 14 (fourteen) days from the date of acceptance of the return by the Company with the obligation to present the related shipping receipt. Shipping costs are borne by the consumer.

10.4 The Company, after receiving the product and verifying its integrity, will proceed with the refund of the entire amount paid by the Purchaser through a reversal procedure of the charged amount, using the same payment method used by the Customer for the initial transaction.

10.5 Alternatively, where requested by the Purchaser, the Company will provide free replacement of a purchased product with another of equal value, subject to any compensation.

10.6 The right of withdrawal cannot be exercised in the case of customized orders.

10.7 The shipment of the return or replacement, until the certificate of receipt at the indicated warehouse, is under the complete responsibility of the customer.

In case of damage to the goods during transport, Bolamì will notify the Customer, to allow them to promptly file a complaint against the courier they chose and obtain the related refund.

11. Contract Resolution and Express Resolution Clause The obligations assumed by the Purchaser in art. 3 above (Purchaser’s Obligations), as well as the guarantee of successful completion of the payment that the Purchaser must make, have an essential character, so that by express agreement, the non-performance by the Purchaser of only one of said obligations will determine the resolution by right of the contract ex art.1456 of the Civil Code, without the need for judicial pronouncement, without prejudice to the right for the Company to take legal action for compensation of further damage.

12. Privacy Protection and Personal Data Processing

Personal data collected with the submission of the Order will be processed by Bolamì solely for the purpose of satisfying the express requests of the Customer, in compliance with EU Regulation 2016/679 and the privacy policy present on the site.

13 Modifications

13.1 The company reserves the right to vary this Contract at any time, publishing on the site www.bolami.com the version updated from time to time.

13.2 Any new clauses will be effective for purchases made after the modification has taken place.

14. Applicable Law and Competent Court

14.1 The sales Contract under these conditions is governed by Italian Law.

14.2 For disputes arising between the Parties in relation to this Contract, the Court of the municipality of residence or domicile of the Purchaser is competent or, at the choice of the consumer, the Court of Bologna.

14.3 The European Commission provides a platform for alternative out-of-court dispute resolution, including cross-border disputes, accessible at http://ec.europa.eu/odr.

Last updated: 2026-01-19.