{"id":1157,"date":"2026-01-19T23:39:41","date_gmt":"2026-01-19T22:39:41","guid":{"rendered":"https:\/\/bolami.com\/customer-service\/"},"modified":"2026-02-06T14:44:41","modified_gmt":"2026-02-06T13:44:41","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/bolami.com\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"product\"><div class=\"product\">\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1157\" class=\"elementor elementor-1157 elementor-1060\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bf9563 e-flex e-con-boxed e-con e-parent\" data-id=\"1bf9563\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1716c7e elementor-widget elementor-widget-heading\" data-id=\"1716c7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e199faf elementor-widget elementor-widget-text-editor\" data-id=\"e199faf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Exchange Policy<\/h2><p>You have 14 days to decide whether to exchange your purchase for another item, color, or size.<\/p><p>In case of exchange, please proceed as follows:<\/p><ul><li>place the item back in the same box in which you received it;<\/li><li>make an exchange request via email to <a href=\"mailto:careofyou@bolami.com\">careofyou@bolami.com<\/a>;<\/li><li>we will provide you with a label to apply to the box;<\/li><li>the courier will be notified by Bolam\u00ec and will pick it up at the address you request;<\/li><li>for Italy and EU countries, shipping costs are covered by Bolam\u00ec, while they are your responsibility for the rest of the world;<\/li><li>we accept exchanges of items only in the same condition in which you received them: with original tags and labels, unworn, unwashed, and free from alterations of any kind. Any items marked as &#8220;special sale&#8221; will have exchange or return costs charged to the final customer.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed0bd69 elementor-widget elementor-widget-text-editor\" data-id=\"ed0bd69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Return Policy<\/h2><p>You have 14 days to decide whether to make a return.<\/p><p>In case of return, proceed as follows:<\/p><ul><li>place the item back in the same box in which you received it;<\/li><li>make a return request via email to <a href=\"mailto:careofyou@bolami.com\">careofyou@bolami.com<\/a>;<\/li><li>we will provide you with a label to apply to the box;<\/li><li>the courier will be notified by Bolam\u00ec Lab and will pick it up at the address you request;<\/li><li>only for Italy, shipping costs are covered by Bolam\u00ec, while they are your responsibility for European Union countries and the rest of the world;<\/li><li>we accept exchanges of items only in the same condition in which you received them: with original tags and labels, unworn, unwashed, and free from alterations of any kind. Any items marked as &#8220;special sale&#8221; will have exchange or return costs charged to the final customer.<\/li><\/ul><p>Do you have other questions? <a href=\"https:\/\/bolami.com\/faq\/\">Read the FAQ<\/a><\/p><p>Below you will find our contact information to reach us directly and explain your needs:<\/p><ul><li><strong>email:<\/strong> <a href=\"mailto:info@bolami.com\">info@bolami.com<\/a><\/li><li><strong>phone:<\/strong> <a href=\"tel:+393403636231\">+39 340 3636231<\/a><\/li><\/ul><p><strong>Address:<\/strong><br>via F. Roncati, 9 40134<br>Bologna \u2013 ITALY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Service Exchange Policy You have 14 days to decide whether to exchange your purchase for another item, color, or size. In case of exchange, please proceed as follows: place the item back in the same box in which you received it; make an exchange request via email to careofyou@bolami.com; we will provide you with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1157","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service | Bolam\u00ec<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bolami.com\/en\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service | Bolam\u00ec\" \/>\n<meta property=\"og:description\" content=\"Customer Service Exchange Policy You have 14 days to decide whether to exchange your purchase for another item, color, or size. In case of exchange, please proceed as follows: place the item back in the same box in which you received it; make an exchange request via email to careofyou@bolami.com; we will provide you with [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bolami.com\/en\/customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Bolam\u00ec\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-06T13:44:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bolami.com\/wp-content\/uploads\/2025\/12\/BOLAMi\u2560C-25-11-250070BWbassa.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bolami.com\\\/en\\\/customer-service\\\/\",\"url\":\"https:\\\/\\\/bolami.com\\\/en\\\/customer-service\\\/\",\"name\":\"Customer Service | Bolam\u00ec\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/bolami.com\\\/en\\\/#website\"},\"datePublished\":\"2026-01-19T22:39:41+00:00\",\"dateModified\":\"2026-02-06T13:44:41+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/bolami.com\\\/en\\\/customer-service\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/bolami.com\\\/en\\\/customer-service\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/bolami.com\\\/en\\\/customer-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/bolami.com\\\/en\\\/home\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/bolami.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/bolami.com\\\/en\\\/\",\"name\":\"Bolam\u00ec\",\"description\":\"Made to last. Designed to inspire.\",\"publisher\":{\"@id\":\"https:\\\/\\\/bolami.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/bolami.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/bolami.com\\\/en\\\/#organization\",\"name\":\"Bolam\u00ec\",\"url\":\"https:\\\/\\\/bolami.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/bolami.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/bolami.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/bolami-logo.png\",\"contentUrl\":\"https:\\\/\\\/bolami.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/bolami-logo.png\",\"width\":1200,\"height\":506,\"caption\":\"Bolam\u00ec\"},\"image\":{\"@id\":\"https:\\\/\\\/bolami.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service | Bolam\u00ec","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bolami.com\/en\/customer-service\/","og_locale":"en_US","og_type":"article","og_title":"Customer Service | Bolam\u00ec","og_description":"Customer Service Exchange Policy You have 14 days to decide whether to exchange your purchase for another item, color, or size. In case of exchange, please proceed as follows: place the item back in the same box in which you received it; make an exchange request via email to careofyou@bolami.com; we will provide you with [&hellip;]","og_url":"https:\/\/bolami.com\/en\/customer-service\/","og_site_name":"Bolam\u00ec","article_modified_time":"2026-02-06T13:44:41+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/bolami.com\/wp-content\/uploads\/2025\/12\/BOLAMi\u2560C-25-11-250070BWbassa.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bolami.com\/en\/customer-service\/","url":"https:\/\/bolami.com\/en\/customer-service\/","name":"Customer Service | Bolam\u00ec","isPartOf":{"@id":"https:\/\/bolami.com\/en\/#website"},"datePublished":"2026-01-19T22:39:41+00:00","dateModified":"2026-02-06T13:44:41+00:00","breadcrumb":{"@id":"https:\/\/bolami.com\/en\/customer-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bolami.com\/en\/customer-service\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/bolami.com\/en\/customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bolami.com\/en\/home\/"},{"@type":"ListItem","position":2,"name":"Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/bolami.com\/en\/#website","url":"https:\/\/bolami.com\/en\/","name":"Bolam\u00ec","description":"Made to last. Designed to inspire.","publisher":{"@id":"https:\/\/bolami.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bolami.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bolami.com\/en\/#organization","name":"Bolam\u00ec","url":"https:\/\/bolami.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bolami.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/bolami.com\/wp-content\/uploads\/2025\/05\/bolami-logo.png","contentUrl":"https:\/\/bolami.com\/wp-content\/uploads\/2025\/05\/bolami-logo.png","width":1200,"height":506,"caption":"Bolam\u00ec"},"image":{"@id":"https:\/\/bolami.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/bolami.com\/en\/wp-json\/wp\/v2\/pages\/1157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolami.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bolami.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bolami.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bolami.com\/en\/wp-json\/wp\/v2\/comments?post=1157"}],"version-history":[{"count":1,"href":"https:\/\/bolami.com\/en\/wp-json\/wp\/v2\/pages\/1157\/revisions"}],"predecessor-version":[{"id":1158,"href":"https:\/\/bolami.com\/en\/wp-json\/wp\/v2\/pages\/1157\/revisions\/1158"}],"wp:attachment":[{"href":"https:\/\/bolami.com\/en\/wp-json\/wp\/v2\/media?parent=1157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}