Exchange policy

You have 14 days to decide whether to exchange your purchase for a different item, colour or size.

In case of an exchange, please proceed as follows:

• return the item in the same box in which you received it;
• make an exchange request by e-mail to careofyou@bolami.com;
• we will provide you with a label to attach to the box;
• the courier will be notified by Bolamì and will collect it from the address you requested;
• for Italy and EU countries the shipping costs are at Bolamì’s charge, while they are at your charge for the rest of the world;
• we accept the exchange of articles only in the same condition in which you received them: with original tags and labels, unworn, unwashed and without alterations of any kind. Any items marked as ‘special sale’ will be charged the cost of exchange or return.

Return policy

You have 14 days to decide whether to make a return.

In case of a return, please proceed as follows:

• return the item in the same box in which you received it;
• make a return request by e-mail to careofyou@bolami.com;
• we will provide you with a label to attach to the box;
• the courier will be notified by Bolamì Lab and will collect it from the address you requested;
• only for Italy, shipping costs are at Bolamì’s charge, while they are at your charge for European Union countries and the rest of the world;
• we accept the exchange of articles only in the same condition in which you received them: with original tags and labels, unworn, unwashed and without alterations of any kind. Any items marked ‘special sale’ will be charged the cost of exchange or return.

Do you have other doubts? Read the faq

Below you will find our contact details to contact us directly and explain your needs:

• mail: info@bolami.com
• phone: +39 340 3636231